Documentation Quality Commitment

Apex Quality Consultancy stands behind the quality of its documentation. If any major compliance issues arise directly due to documentation, policies, forms or templates supplied by us, we will work with you to correct and resolve the issue at no additional cost.

We stand behind the quality of our work

Apex Quality Consultancy is committed to providing professional, evidence focused NDIS compliance documentation. Our policies, procedures, forms and templates are developed to align with the NDIS Practice Standards and common audit evidence expectations.

If you experience any major compliance issue that arises directly due to documentation, policies, forms or templates supplied by Apex Quality Consultancy, please contact us. We will work with you to review the concern, correct the documentation and resolve the issue at no additional cost.

What is covered

Eligible document packs supplied by Apex Quality Consultancy
Written deliverables prepared by Apex Quality Consultancy (policies, procedures, forms, templates)
Correction and resolution where major compliance issues arise directly due to documentation we supplied

What is not covered

External Approved Quality Auditor fees
Government fees, ASIC fees, insurance, worker screening costs
Third party fees and surcharges
Urgent work surcharges
Completed consultation hours
Implementation work already delivered
NDIS registration, audit approval or audit outcomes
Participant referrals or client numbers
Audit outcomes that depend on provider implementation, staff qualifications, evidence, business operations or auditor assessment

Important note

Apex Quality Consultancy does not guarantee NDIS registration or audit outcomes. Audit and registration outcomes depend on the provider’s implementation, staff qualifications, evidence, business operations, participant records, application accuracy and auditor assessment.

Australian Consumer Law. Nothing in this commitment limits rights available to you under Australian Consumer Law.